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Client Care


Privacy and Security

Maintaining your privacy is vital to our organization. No customer information provided to us will be shared with any third party. We do not rent, sell or give out our clients’ information. Click for more »

HeartMath’s 100% Satisfaction Guarantee

The Institute of HeartMath supports every product we offer with our 60-day, 100% Satisfaction Guarantee. This means that if you buy a product from HeartMath and are unhappy with its performance for any reason, you may return it for a refund or credit within 60 days of the date of shipment. Click for more »

Shipping Information

We usually ship within 1-2 business days. We ship orders Monday to Friday, excluding holidays, via UPS and USPS – the United States Postal Service. For special free shipping offers, U.S customers receive free shipping via UPS Ground.  Note: These free shipping methods do not ship to P.O. Boxes. Click for more »

Return Policy

If you would like to return an item, please call us toll free at (800) 711-6221 within the U.S., or 1-831-338-8500 outside the U.S. Or send an e-mail to to obtain a return authorization and instructions to insure a prompt refund. Click for more »

Contact Us

HeartMath Institute Company Information
14700 West Park Avenue, Boulder Creek, CA 95006 USA
Phone: (831) 338-8500 or (800) 711-6221
Fax: (831) 338-8504
e-mail to: Click for more »

Payment Methods

We accept Visa, MasterCard, American Express, Discover and PayPal. All Payments are in US currency. Click for more »

Back Orders and Out-of-Stock Items

If back-ordered items are not expected to arrive within two business days, the in-stock items in your order will ship separately. As soon as items are back in stock, they will be sent automatically and we’ll pay the shipping charges. Click for more »

Five Reasons to Shop Institute of HeartMath

60-Day Satisfaction Guarantee on every product or your money back. If for any reason you are not satisfied with any product, simply return it for a full refund. Your satisfaction is assured. Click for more »
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How to save/retrieve My Shopping Bag

If you close your Internet browser with items in your bag, they’ll be gone when you return to our Web store unless you register or log in before closing your Internet browser.

If you wish to save items in your shopping bag for a later time, simply log in or register if you haven’t already. Once you are signed in, items in your shopping bag will be saved, so when you return to the site and log in, your items will be in your shopping bag even if you’ve closed your browser, left the site or cleaned out your cookies. Click for more »

HeartMath emWave and Inner Balance Technologies

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