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Return Policy
How to Return a Product to The HeartMath Institute:
If you wish to return an item, a return authorization must be issued within 60 days of the shipping date of the original order. Please call us toll free at (800) 711-6221 within the U.S. or 1-831-338-8500 outside the U.S., or send an e-mail to: Returns@heartmath.org to obtain a return authorization number and expedite your return.
Please:
1. Write your return authorization number on the outside of the box and on the packing slip or invoice.
2. Pack the items you are returning in a sturdy box with adequate padding and packing material. We ask that returned products be in like-new condition with original packaging and materials. No returns will be accepted if parts are missing.
3. Include the original packing slip or invoice with the reason for return. If you no longer have your invoice or packing list, include a note with your name, address, phone number and reason for the return. Returns received without this basic information will be subject to delay.
Your credit-card charge will be refunded as soon as we receive your return shipment. Note: Some credit-card companies can take up to 30 days to process your credit.
Please Note: Original shipping charges, if any, are not refunded in the case of a return, unless the return is a result of our error.
If you wish to exchange an item, our customer service representative will help you. Call (800) 711-6221 in the U.S., or 1-831-338-8500 outside the U.S., or send an e-mail to: Returns@heartmath.org
If you received the wrong item, or the item you received is damaged, please contact us within 30 days of receiving your order. We will ship the correct item or a replacement item to you at no additional cost and arrange return shipping at our expense.
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