Shipping Information

We usually ship within 1-2 business days. We ship orders Monday to Friday, excluding holidays, via UPS and USPS (United States Postal Service).

Inner Balance and emWave Orders

When your order includes any Inner Balance or emWave sensor, we only ship via a trackable shipping method to insure delivery. Please select a UPS shipping method (unless shipping to an APO or FPO address, then select USPS Priority Mail or USPS Express Mail).

Shipping to APO & FPO Addresses

Please follow these guidelines when entering the Shipping Address
Name: Enter the recipient's full name and rank or title
Address: Include the unit and APO/FPO (Air/Army Post Office or Fleet Post Office) address.
State: Select either 'Armed Forces Americas' (AA), 'Armed Forces Europe' (AE) or 'Armed Forces Pacific' (AP) in the state dropdown.
Zip: Use 9 digit zip code if one is assigned for that APO or FPO
Country: Select 'United States' (even when the package is going overseas)
Shipping Method, select from USPS Shipping methods only
Free Shipping Offers: For special free shipping offers, U.S customers receive free shipping via UPS Ground. Note: This method does not ship to P.O. Boxes, only to street addresses.

Shipping Rates Exact shipping rates will be displayed online during the checkout process – before your order is submitted.

How To Determine UPS Shipping Times to Your Area

How To Determine Your USPS Priority Shipping Zone

The USPS Priority shipping rates have been divided into three zones. Please use the map below to select the correct zone according to the state where the order is being shipped. Note: If you select an incorrect USPS Priority shipping method, you will receive an error message when you submit your order.

International Shipping

HeartMath ships to any country that UPS or USPS Global Express delivers to.

Please note:

You may be charged duties and/or taxes by your local postal service and/or government for your order because it is coming from outside of your country. Any duties and/or taxes charged by your postal service and/or government are the sole responsibility of the recipient. Unfortunately, we have no way of knowing what duties and/or taxes are applicable for each specific country.

Thank you for shopping at the Institute of HeartMath!